Shipping and Delivery Policy

Last updated: May 4, 2026

1. Nature of Our Service

Zoechéa Academy is a digital platform. We do not ship physical products. All assessments, reports, templates, and tools are delivered instantly through our online platform upon subscription activation.

2. Instant Digital Delivery

• Upon successful payment, your subscription is activated immediately.
• You can access all tools and features from your dashboard right away.
• Assessment reports and PDF exports are generated in real-time and available for download instantly.
• No waiting period. No shipping delays.

3. Account Access

• Login credentials and dashboard access are provided immediately after registration.
• If you do not receive access within 10 minutes of payment, check your spam folder or contact support.
• Your subscription benefits remain accessible 24/7 for the duration of your active subscription.

4. Data Export and Downloads

• All downloadable content (PDF reports, templates, worksheets) is generated on-demand.
• There are no limits on the number of downloads during your subscription period.
• Exported files are standard PDF format and compatible with all modern devices.

5. Technical Requirements

To use Zoechéa Academy, you need:

• A modern web browser (Chrome, Firefox, Safari, Edge).
• An internet connection.
• A device capable of viewing web pages and downloading PDF files.

6. Service Availability

• We aim to maintain 99.9% uptime.
• Scheduled maintenance, if any, will be communicated in advance via email.
• We are not responsible for access issues caused by your internet service provider or device.

7. Contact for Access Issues

If you experience any issues accessing your subscription after payment, contact us immediately:

• Email: anuevacj@zoecheaacademy.com
• Contact page: /dmit/contact.php

We typically resolve access issues within 24 hours.