Privacy Policy

Last updated: May 4, 2026

Zoechéa Academy is committed to protecting your privacy and the privacy of your clients. This Privacy Policy explains how we collect, use, store, and safeguard your information.

1. Information We Collect

• Account Information: Name, email, phone number, and professional credentials provided during registration.
• Payment Information: Processed securely by Razorpay. We do not store complete card details on our servers.
• Usage Data: Log data, IP address, browser type, pages visited, and feature usage.
• Client Data: Any client information, assessment responses, or clinical notes you enter into the Platform.

2. How We Use Your Information

• To provide, maintain, and improve our Platform and services.
• To process payments and manage subscriptions.
• To send service-related notifications, updates, and support communications.
• To analyse usage patterns and improve user experience.
• To comply with legal obligations and protect our rights.

3. Client Data and Clinical Information

We understand the sensitive nature of client data. By using our Platform:

• You represent that you have obtained all necessary consents from clients to store their data.
• Client data is encrypted in transit and at rest.
• We do not access, analyse, or use client assessment data for any purpose other than providing the service.
• We do not sell or share client data with third parties.

4. Data Storage and Security

• All data is stored on secure servers within India.
• We use industry-standard encryption (SSL/TLS) for data transmission.
• Access to data is restricted to authorised personnel only.
• We conduct regular security audits and maintain backup protocols.

5. Data Retention

• Account data is retained as long as your account is active.
• Client data is retained according to your instructions and applicable clinical record-keeping requirements.
• Upon account deletion, we will securely delete your data within 30 days, except where retention is required by law.

6. Third-Party Services

We use the following third-party services:

• Razorpay — for payment processing.
• Hosting Provider — for server infrastructure.

These providers have access to limited data necessary to perform their functions and are bound by confidentiality obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for data processing where applicable.
• Export your data at any time from your dashboard.

8. Cookies

We use essential cookies to maintain your session and login state. We do not use tracking cookies for advertising purposes.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the Platform.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at anuevacj@zoecheaacademy.com or through our Contact page.